Policies

General Policies

Payment Policy
Tibbs, Inc. accepts payment via check, credit card, or debit card. All accounts are due upon receipt of goods, unless otherwise noted. All accounts not paid within 30 days will be considered past due and shall be subject to finance charges at an interest rate of 1.5% per month (18% per year). All NSF checks will be charged $35.00 per each bounce that occurs. Tibbs, Inc. will begin processing each order immediately upon verification that 50% deposit has been recieved.
Proofs
Proofs shall be submitted with the original copy. Corrections are to be made on a "master set," returned marked "O.K." or "O.K. with indicated changes" and signed by the customer. If revised proofs are desired, the request must be made when the proofs are returned. Tibbs, Inc. regrets any errors if the work is printed per customer's O.K. or if changes are communicated verbally. Tibbs, Inc. shall not be responsible for the errors if the customer has not ordered or has refused to accept proofs or has failed to return proofs with the indication of changes or has instructed Tibbs, Inc. to proceed with out submission of proofs.
Guarantee/Refund Policy
Tibbs, Inc. dba Tibbs Tees goes to great lengths to ensure that all orders are accurate, on time, and of the highest quality. Should there be an error on our part, i.e. typos, wrong items ordered, print in the wrong location, or any other error that occurred after the customers final approval, then we will reship replacement items at no extra cost to the customer. If the blank item itself is materially flawed or defected, i.e. rips, tears, holes, or damaged in any fashion before becoming customers possession, we will reship replacement items at no extra cost to the customer.

If, however, any of the above issues are present on the customer approved proof, they will no longer be the responsibility of Tibbs, Inc. and will not be replaced at no extra cost.

All claims must be made within 5 days of receipt of goods. No returns will be accepted without prior authorization.
Order Cancellation
In the case of an order cancellation, if Tibbs, Inc. has already commenced working on the order, then they shall be entitled to full remibursement for any costs already incurred, including penalties, or restocking charges that sellers/suppliers may charge them.

Tibbs Tees

Ordering Process and Policies

We offer a simple, convenient way to send your orders directly to us online. Once everything is received, we will contact you within 24 hours to confirm your order, answer any questions that you may have, and set up your payment options.

  1. First, collect all of your important files used to create your document (including pictures, fonts, etc.) into one folder.
  2. Next, you will need to compress your folder using ZIP compression (Windows) or SIT compression (Macintosh).
  3. IMPORTANT! Please make sure that the total size of your compressed file is 40 MB or less. If your file is larger than 40 MB, then you will need to submit your artwork via CD or ZIP disk by mail.
  4. After completing the above steps, you are then ready to complete the online process by filling out the form below (coming soon)!

Nothing is sent to production until all information has been approved and signed by the customer. Verbal approvals will not be accepted, all approvals need to be in writing. Mistakes can and do happen. This policy is set into place in order to keep mistakes to a minimum; not only to protect the customer, but to insure that Tibbs, Inc. is protected as well.

An advanced deposit of 50% of the total order price is required on all custom orders. The printer will not commence work until this amount has been paid, unless otherwise arranged. The customer shall pay the balance that is due on the order at the time of delivery.

*To download FREE compression software for your files, go to the WinZip website at www.winzip.com for Windows or the Stuffit website at www.stuffit.com for Macintosh. Both websites offer free trial software.